Our More Interesting Version of ‘Meet the Staff.’
Grace Homes Housing Manager, Gail Hoch
Each month we are going to introduce to a member of our office staff. Instead of the same ole ‘meet the staff’ with a picture and bio we wanted to make it more fun and personal. Ours is called Stuck in the Elevator with ________. This month you get to meet the employee who has been here the longest. She knows this company like the back of her hand and thank goodness because I don’t know where I’d be if I weren’t able to call Gail. We are all a little sad that she isn’t in the office every day as she used to be. She has been made the House Manager of our Residential Care Homes for seniors, Grace Homes. Because of this, she has a new office in our Oakridge Home in Hopkins, MN. Don’t let this make you think we don’t see her. We still manage to come up with enough stuff for her to have to come back over to the offices and get us all in line.
She’s the “it girl” of Matrix. She’s been with Matrix for 22 years. Her seniority in the company is not what makes her unique, she has earned every bit of her status by being really good at and actually caring about her job and the clients we care for. If you have a question, you go to Gail. I followed Gail for several weeks when I first began, and my head was spinning at all of the things she was taking care of and keeping in order. She remembers everything and still even to this day, thank goodness, will remind me of something I am supposed to remember, and for this I am thankful. She doesn’t do it undesirably, it’s more of an older sister has your back kind of way. Gail has a warmth to her that makes everyone feel comfortable, respected, and appreciated.
Gail earned an Associates in Applied Science degree in Office Administration and Medical Office Assistant degree from the Minnesota School of Business. She has over 22 years experience working in the office setting. Prior to accepting the position as Housing Manager at *Grace Homes in July 2018 Gail was the Operations Manager at the Matrix Home Health Care Specialists corporate office managing day to day operations including client intake and management, maintaining and auditing clinical records, maintaining and auditing policies and procedures, part-time staffing, creating and maintaining forms, billing, accounts receivable, and marketing. In her new position, she is still doing much of the same with managing resident intake and admissions, house tours, resident records, staffing, and billing.
HOW DID YOU FIND MATRIX?
GH: Job placement program through college.
WHAT GETS YOU OUT OF BED IN THE MORNING?
WHAT IS THE MOST RECENT APP YOU DOWNLOADED AND WHY?
GH: Messenger – the facebook app. I did not have it downloaded yet on my new phone and someone sent me something so I had to download the app to open it. Nothing exciting, however, the video that was shared was of two elderly women dancing to ‘Watch Me’ (whip/nae nae)… worth the download!
WHAT IS SOMETHING FEW PEOPLE KNOW ABOUT YOU?
GH: I’m going to be a grandma!
WHO INSPIRES YOU?
GH: Depends on the day – honestly, lots of people. My children definitely – they inspire me to be a better parent and a better person.
WHAT IS YOUR GREATEST FEAR?
GH: Being alone. Okay… and spiders, centipedes, and generally all creepy – crawly things.
WHAT IS SOMETHING YOU LEARNED LAST WEEK?
GH: I was reminded that things are not always what they seem and never judge a book by it’s cover.
WHAT THREE WORDS WOULD YOU USE TO DESCRIBE MATRIX?
GH: Compassionate, Experienced, Professional
WHAT ADVICE WOULD YOU GIVE YOUR 13-YEAR-OLD SELF?
GH: Slow down – you don’t have to grow up so fast!
WHAT IS SUCCESS TO YOU?
GH: Being able to find the perfect balance in life – still working on it and I will let you know when I find it.
AT WHAT AGE DID YOU BECOME AN ADULT?
GH: Hmmm, interesting question… 20 maybe?
WHAT DO YOU LIKE MOST ABOUT MATRIX?
GH: After 22 years with Matrix, there have been many things through the years that have kept me here- it is a company that has evolved and grown with the times, adapted and overcame. One thing has not changed is the passion to provide the best care we possibly can and be a company that people want to work for.
IF YOU HAD TO EAT ONE MEAL FOR THE REST OF YOUR LIFE EVERYDAY WHAT WOULD IT BE?
GH: Oh my … just one… I can’t do it! Does salad, steak, crab legs, spaghetti, lasagna, and cheesecake count as one meal?
WHAT IS YOUR MOTTO OR PERSONAL MANTRA?
GH: Finding Balance 🙂
WHAT IS AN ABILITY YOU WISH YOU HAD?
GH: Go back in time.
YOU ARE THE HAPPIEST WHEN
GH: Spending time with the people I love.
WHAT ARE YOUR HOPES FOR THE SENIOR CARE INDUSTRY?
GH: I hope more people find passion in caring for the elderly – it is such an important job!
IF YOU COULD MEET ANYONE, LIVING OR DEAD, WHO WOULD IT BE AND WHY?
GH: I can’t think of any one person… I can think of lots of people that would be interesting to meet but no one person in particular. I know my daughter would really like to meet Tyler and Josh with Twenty One Pilots – so I would want to meet them so she could meet them….(you’re welcome Maddie!)
WHAT WAS THE LAST EXPERIENCE THAT HAS MADE YOU A STRONGER PERSON?
GH: Losing a beloved family member has taken tremendous strength and resiliency.
That is our second edition of “Stuck in the elevator.” Next month we will have the Q&A with our RN Keeley Nanry. Thanks for reading and if you are thinking you might want to be a part of this team check out the details below?
To learn more about joining our team and providing compassionate care services:
- Apply by submitting an application via fax: 952-525-0506 Attn: HR Manager
Please direct any specific inquiries to Elizabeth, our HR Manager, by calling 952-525-0505
“We’re there for you”
Matrix Home Health Care Specialists & Grace Homes