Stuck In the Elevator with Gail

 

Our More Interesting Version of ‘Meet the Staff.’

Grace Homes Housing manager

Grace Homes Housing Manager, Gail Hoch

Gail Hoch

Each month we are going to introduce to a member of our office staff.  Instead of the same ole ‘meet the staff’ with a picture and bio we wanted to make it more fun and personal.  Ours is called Stuck in the Elevator with ________.  This month you get to meet the employee who has been here the longest.  She knows this company like the back of her hand and thank goodness because I don’t know where I’d be if I weren’t able to call Gail. We are all a little sad that she isn’t in the office every day as she used to be. She has been made the House Manager of our Residential Care Homes for seniors, Grace Homes. Because of this, she has a new office in our Oakridge Home in Hopkins, MN.  Don’t let this make you think we don’t see her.  We still manage to come up with enough stuff for her to have to come back over to the offices and get us all in line.

She’s the “it girl” of Matrix.  She’s been with Matrix for 22 years.  Her seniority in the company is not what makes her unique, she has earned every bit of her status by being really good at and actually caring about her job and the clients we care for. If you have a question, you go to Gail. I followed Gail for several weeks when I first began, and my head was spinning at all of the things she was taking care of and keeping in order.  She remembers everything and still even to this day, thank goodness,  will remind me of something I am supposed to remember, and for this I am thankful. She doesn’t do it undesirably, it’s more of an older sister has your back kind of way.  Gail has a warmth to her that makes everyone feel comfortable, respected, and appreciated.

Gail earned an Associates in Applied Science degree in Office Administration and Medical Office Assistant degree from the Minnesota School of Business.  She has over 22 years experience working in the office setting.  Prior to accepting the position as Housing Manager at *Grace Homes in July 2018 Gail was the Operations Manager at the Matrix Home Health Care Specialists corporate office managing day to day operations including client intake and management, maintaining and auditing clinical records, maintaining and auditing policies and procedures, part-time staffing, creating and maintaining forms, billing, accounts receivable, and marketing.  In her new position, she is still doing much of the same with managing resident intake and admissions, house tours, resident records, staffing, and billing.

 

 

HOW DID YOU FIND MATRIX?

GH: Job placement program through college.

 

WHAT GETS YOU OUT OF BED IN THE MORNING?

GH: Coffee!!

 

WHAT IS THE MOST RECENT APP YOU DOWNLOADED AND WHY?

GH: Messenger – the facebook app.  I did not have it downloaded yet on my new phone and someone sent me something so I had to download the app to open it.  Nothing exciting, however, the video that was shared was of two elderly women dancing to ‘Watch Me’ (whip/nae nae)… worth the download!

 

WHAT IS SOMETHING FEW PEOPLE KNOW ABOUT YOU?

GH: I’m going to be a grandma!

 

WHO INSPIRES YOU?

GH: Depends on the day – honestly, lots of people.  My children definitely – they inspire me to be a better parent and a better person.

 

WHAT IS YOUR GREATEST FEAR?

GH: Being alone.  Okay… and spiders, centipedes, and generally all creepy – crawly things.

 

WHAT IS SOMETHING YOU LEARNED LAST WEEK?

GH: I was reminded that things are not always what they seem and never judge a book by it’s cover.

 

WHAT THREE WORDS WOULD YOU USE TO DESCRIBE MATRIX?

GH: Compassionate, Experienced, Professional

 

WHAT ADVICE WOULD YOU GIVE  YOUR 13-YEAR-OLD SELF?

GH: Slow down – you don’t have to grow up so fast!

 

WHAT IS SUCCESS TO YOU?

GH: Being able to find the perfect balance in life – still working on it and I will let you know when I find it.

 

AT WHAT AGE DID YOU BECOME AN ADULT?

GH: Hmmm, interesting question… 20 maybe?

 

WHAT DO YOU LIKE MOST ABOUT MATRIX?

GH: After 22 years with Matrix, there have been many things through the years that have kept me here- it is a company that has evolved and grown with the times, adapted and overcame.  One thing has not changed is the passion to provide the best care we possibly can and be a company that people want to work for.

 

IF YOU HAD TO EAT ONE MEAL FOR THE REST OF YOUR LIFE EVERYDAY WHAT WOULD IT BE?

GH: Oh my … just one… I can’t do it!  Does salad, steak, crab legs, spaghetti, lasagna, and cheesecake count as one meal?

 

WHAT IS YOUR MOTTO OR PERSONAL MANTRA?

GH: Finding Balance 🙂

 

WHAT IS AN ABILITY YOU WISH YOU HAD?

GH: Go back in time.

 

YOU ARE THE HAPPIEST WHEN

GH: Spending time with the people I love.

 

WHAT ARE YOUR HOPES FOR THE SENIOR CARE INDUSTRY?

GH: I hope more people find passion in caring for the elderly – it is such an important job!

 

IF YOU COULD MEET ANYONE, LIVING OR DEAD, WHO WOULD IT BE AND WHY?

GH: I can’t think of any one person… I can think of lots of people that would be interesting to meet but no one person in particular.  I know my daughter would really like to meet Tyler and Josh with Twenty One Pilots – so I would want to meet them so she could meet them….(you’re welcome Maddie!)

 

WHAT WAS THE LAST EXPERIENCE THAT HAS MADE YOU A STRONGER PERSON?

GH: Losing a beloved family member has taken tremendous strength and resiliency.

 

That is our second edition of “Stuck in the elevator.”  Next month we will have the Q&A with our RN Keeley Nanry.  Thanks for reading and if you are thinking you might want to be a part of this team check out the details below?

 

To learn more about joining our team and providing compassionate care services:

 

 

  • Apply by submitting an application via fax:  952-525-0506 Attn: HR Manager

 

 

 

Please direct any specific inquiries to Elizabeth, our HR Manager,  by calling 952-525-0505

 

 

“We’re there for you”

Matrix Home Health Care Specialists & Grace Homes

What is Person-Centered Care and How To Distinguish It

I think it was my 2nd staff meeting, during the section where we are getting updates on each client ’s care and their well-being I heard someone say person-centered care. I perked up because I wasn’t sure what they were talking about but I could tell that I was going to like it. I asked them to back up and explain to me what person-centered care meant. After they explained that person-centered care is at the center of all that we do at Matrix and is the core of every resident plan of care. Person-centered care means, everything we do for the client is based upon THEIR specific needs, desires and is what best fits them, not us.

 

Core Characteristics of Person-Centered Care are:

  • Resecting and Valuing the individual as a full member of society
  • Providing individualized emotional and physical spaces for care that are in tune with people’s changing needs
  • Understanding the perspective of the person in all care and activities
  • Providing supportive opportunities for social engagement to help people live their life and experience well-being.

 

Going over this material brought a quote to mind, so I looked it up and found out who said it. I think it describes the essence of person-centered care.

 

“A good physician treats the disease; a great physician treats the patient who has the disease.” – Sir William Osler

 

It is more than knowing how to care for someone who has a specific illness. Understanding the person and the context of their illness. It is taking into consideration the whole story. Each and every one of us is more than a specific illness or disease and what is right for one of us may not be what is right for the other. Understanding this is person-centered care.

Person-Centered Care Language

When speaking to our clients or residents caregivers need to be mindful of the terms used not to be dehumanizing. Here are some examples:

 

 

Here is a chart that makes it easy to discern what type of care you or your loved one is receiving.

 

 

Is person-centered care the norm?

The answer no but on a more positive note, it is becoming more available. Even though the term is relatively new in the industry, it embodies a way of thinking and a value system that is as old as humanity, even if it is not the most common practice. It is simply about doing things with people and not to them.

We here at Matrix/grace homes are dedicated to creating environments that become places where elders can continue to live and, most importantly, make their own choices and have control over their daily lives. This kind of care not only enhances the quality of lives of our residents or clients but also for our staff. It promotes a more intimate, empathetic approach that overall increases a sense of community and spirit of love for everyone involved.

 

To learn more about joining our team and providing compassionate care services:

 

  • Visit the employment page of our website www.matrixhomehealthmn.com
  • Apply by submitting an application via fax: 952-525-0506 Attn: HR Manage
  • via email: eengeldinger@matrixhomehealthmn.com
  • use this link http://bit.ly/work4matrix
  • Please direct any specific inquiries to Elizabeth, our HR Manager, by calling 952-525-0505

 

“We’re There For You.”

MATRIX HOME HEALTH CARE SPECIALISTS + GRACE HOMES

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Grace Homes Hires Its Own Culinary Director To Make Mealtimes Great For Seniors

It can be a struggle to find ways to appeal to senior taste buds. Both age and medical conditions can impact their appetites. Many older adults also have special nutritional needs. Grace Homes has solved this challenge by hiring former Houlihan’s restaurant executive kitchen manager Lori Hossli to oversee the planning and preparation of meals at its Hopkins residential care homes.

Hossli is a native Minnesotan who holds a certificate in culinary arts from Le Cordon Bleu. She is well known in the Minneapolis area food world for her 15-year association with popular local eateries such as Kincaids and Houlihan’s.

Hossli’s new position is not the first time she’s worked closely with senior citizens. “After attending college at Winona State University, I joined AmeriCorps Southern Minnesota,” she said. “I had my first true experience working with the elderly affected by Alzheimer’s. I also joined the activity staff at St. Anne’s Hospice and had the opportunity to interact, sing, bake, do crafts, play games, and dance with residents.”

Stepping into the position as culinary director for the residents at Grace Homes makes excellent use of Hossli’s culinary skills and her desire to make a difference in the lives of the elderly. Her extensive experience in meal planning and training will help Grace Homes residents work through the challenges associated with age and eating healthy.

“Food often tastes different for seniors than it does for you and me,” Hossli explains. “Our sense of taste and smell can change with age, and the side effects from medications can alter our senses. There are plenty of ways to make food both healthy and delicious for seniors. That’s what’s on the menu for the residents at Grace Homes.”

Hossli will work out of the Oak Ridge location and will oversee meal planning and preparation for the Hopkins senior residential care locations. The Oak Ridge location is an eight-bedroom home located in a private residential neighborhood in Hopkins. Grace Homes also has a five-bedroom residential home located just next door. Grace Homes recently added a third location, which is the five-bedroom Walnut Lodge located in Burnsville.

About Grace Homes: Grace Homes currently owns and operates three senior residential care homes. Each is located in private neighborhood settings. Grace Homes’ elevated level of staffing allows for the accommodation of residents with Parkinson’s, COPD, heart disease, Alzheimer’s, cognitive challenges or dementia, chronic healthcare challenges, and persons with disabilities including those who require a two-person transfer or mechanical lift. Grace Homes focuses on providing a safe, familiar, and stimulating family home environment for residents living with memory loss and cognitive decline.

Why Preparing For A Hospital Discharge Is Key To Ongoing Recovery

Sure, it’s a reason to celebrate when you get the news that you’re being discharged from the hospital. But, there are important steps seniors should take if they want to stay out and get better. A recent Medicare survey shows that 18% of patients over the age of 65 discharged from a hospital are readmitted within the next 30 days. 

Preparing for a successful hospital discharge can reduce the possibility of this, and much of it can happen before even leaving the hospital. Here’s what you need to know.

What a Discharge Means

We tend to think of this as an end state, but really, it’s more of a continuation. When you’re discharged from the hospital, it simply means that your doctor has determined that you’ve recovered enough to no longer need hospital-level care. It does not mean that you are fully recovered.

In many cases—especially with older adults—it means you may still need extra or specialized care. You may need this for weeks or even months to come.

Participating in the Hospital Discharge

Your physician and a hospital discharge nurse determine when you can leave the hospital. It’s not an accusation, but rather an observation. These professionals are extremely busy. It’s not that they are unwilling to spend enough time with you to make sure you understand everything you need to know about post-hospital recovery. They often assume that you are aware of what’s necessary.

This is why it’s important for both caretakers and senior patients themselves to be advocates in the process. Make sure you have all the necessary information you need—and that all of your concerns have been answered—before you leave the hospital.

To help you with this Medicare has created an extremely helpful hospital discharge checklist. Download it here. This checklist is an important tool because it provides you with the key questions to ask about follow-up care, medication, equipment and supplies, and even problems to watch for. These are all questions you must have satisfactory answers for before a senior patient leaves the hospital.

And, you really do want to get this information prior to discharge. It can be much more difficult to get helpful answers afterwards.

The discharge checklist helps both caregivers and senior patients understand what’s necessary for a successful recovery. It’s a partnership between caregiver and patient. Think of it as a handoff. The medical professionals at the hospital have started the process that gets you back to wellness. Now, it’s your turn to keep the process going.

How to Help Prevent Elder Fraud

What is elder fraud? It’s when unscrupulous people take advantage of senior citizens. It affects nearly 40% of those of us over the age of 65, and the loss is over $36 billion annually.

How does it occur? Some of it is going on right under your nose. It includes things that don’t necessarily have to be confusing for seniors, such as misleading financial advice, hidden fees or subscriptions, or even fake dietary products. Here are a few things you need to know.

The 3 Main Types of Elder Fraud

  1. The largest type of fraud is financial exploitation. It’s the cause of nearly $17 billion in annual losses to seniors. Much of this comes as junk mail or unsolicited telemarketing. Scammers defraud seniors by getting consent to take their money.
  2. Seniors lose another $13 billion because of criminal fraud. At the top of the list is identity theft.
  3. Tragically, caregiver abuse contributes another $7 billion in annual losses to seniors. This is not physical abuse. It’s when a trusted person uses their relationship with a senior to inappropriately use finances or even outright steal money.

Who’s Most at Risk?

You might think that seniors with memory issues are the biggest victims of elder fraud. Statistics may surprise you.

  • Studies have shown that thrifty seniors are 5 times more likely to be at risk because they’re attracted by the bargains that get pitched to them by scammers.
  • Ironically, extremely friendly and sociable seniors are 4 times more likely to be defrauded. Experts believe this is because they’re more approachable and tend to give strangers the benefit of a doubt.
  • Even financially sophisticated seniors are at risk. Experts have discovered these seniors tend to lose more due to fraud because they’re comfortable with larger amounts of money.
  • Seniors who receive one or more telemarketing phone calls a day are 3 times more likely to experience a financial loss due to fraud than someone who only gets an occasional telemarketing phone call.

Prevention

The easiest way to keep elder fraud at bay is to check on a senior’s financial situation regularly. There are enough scams to worry about already, but it’ll be in your best interests to start paying attention to those that are particularly aimed at seniors.

You can cut down on telemarketing and potential scams by helping seniors sign up for the National Do Not Call registry. It’s a free service provided by the Federal Trade Commission. You can register online or call 888-382-1222.

Helpful Tips for Hearing Impaired Seniors

Age isn’t the only thing that can impair our hearing, but as we grow older it’s a common occurrence. It’s frustrating—for both those who can no longer hear well, and for those who are their caregivers.

Older adults who experience hearing loss often struggle with everyday things we take for granted, such as knowing when there’s someone at the door, reacting to threatening situations like smoke alarms, or even everyday conversations. Here are some ways to help them—and yourself if you care for someone who needs to hear what’s going on around them.

Start With Developing the Right Attitude

It’s not their fault. Hearing impairment as we age is caused by physical changes in our ears. It can also be caused by damage to the auditory nerve, or even the ability for the brain to process sound. It can be one of these, or a combination of all three.

There are also at least 200 common medications which are known as “ototoxic.” This means that they affect our ability to hear. The primary sign of an ototoxic reaction to a medication is often tinnitus, or ringing in your ears. It’s important to seek out medical advice if you suspect that medications may be the cause of hearing impairment.

In almost all cases, hearing loss is a physical thing. Unfortunately, it also has psychological and emotional impacts. First of all, it’s embarrassing. People handle this kind of frustration in different ways. Seniors may become angry or agitated because of a hearing impairment. Or, they may become distant and less responsive to what’s happening around them because it’s just too difficult to distinguish what they’re hearing.

This hearing impairment can also affect caregivers. It can be extremely frustrating and exhausting to constantly repeat what’s been said. This is why it’s crucial to remember that you’re dealing with something that’s a constant source of frustration for seniors with hearing impairment. 

The Answer Isn’t Always Hearing Aids

These medical devices can make an amazing difference. Today’s digital instruments go far beyond just amplifying general sound. After a thorough test, the hearing aids are “tuned” to amplify only the frequencies that the wearer can no longer hear.

While the technology has improved, the cost of quality hearing aids remains expensive. It’s not uncommon to pay thousands of dollars per hearing aid. Some medical insurance policies will cover some of the cost.

The devices are meant to be small and unobtrusive—which means that they might not be an optimal solution for some seniors. Others just don’t want to be bothered with the care and maintenance of hearing aids. Many of the devices require frequent battery changes. Those batteries are very small and might prove impossible for seniors to work with.

So, while this might be a primary approach, it could prove impractical.

Other Options

Thanks to other technologies—and the growth of the number of companies creating products for our growing senior population—there are simple and inexpensive devices that can be integrated into everyday situations which can help seniors use other senses to compensate for hearing impairment.

There’s a profusion of wireless doorbell kits you can buy that add a flashing light to alert you when someone rings the doorbell.

If you have a landline phone connection—and many of us still do—you can purchase a signaler that plugs into the phone jack. It will flash a light to alert you when there’s an incoming call.

You may have seen them in public buildings. When a fire alarm goes off, the devices also flash with a strobe. This technology has made it into home smoke detectors. Most are as simple to install as putting in a battery and hanging it up on the wall.

We’re all susceptible to losing our hearing, and it’s something that many seniors must live with. Thanks to the concept of mixing visual cues with audio, many of the things seniors thought they would have to tune out are now available to them again.