Stuck In the Elevator with Gail

 

Our More Interesting Version of ‘Meet the Staff.’

Grace Homes Housing manager

Grace Homes Housing Manager, Gail Hoch

Gail Hoch

Each month we are going to introduce to a member of our office staff.  Instead of the same ole ‘meet the staff’ with a picture and bio we wanted to make it more fun and personal.  Ours is called Stuck in the Elevator with ________.  This month you get to meet the employee who has been here the longest.  She knows this company like the back of her hand and thank goodness because I don’t know where I’d be if I weren’t able to call Gail. We are all a little sad that she isn’t in the office every day as she used to be. She has been made the House Manager of our Residential Care Homes for seniors, Grace Homes. Because of this, she has a new office in our Oakridge Home in Hopkins, MN.  Don’t let this make you think we don’t see her.  We still manage to come up with enough stuff for her to have to come back over to the offices and get us all in line.

She’s the “it girl” of Matrix.  She’s been with Matrix for 22 years.  Her seniority in the company is not what makes her unique, she has earned every bit of her status by being really good at and actually caring about her job and the clients we care for. If you have a question, you go to Gail. I followed Gail for several weeks when I first began, and my head was spinning at all of the things she was taking care of and keeping in order.  She remembers everything and still even to this day, thank goodness,  will remind me of something I am supposed to remember, and for this I am thankful. She doesn’t do it undesirably, it’s more of an older sister has your back kind of way.  Gail has a warmth to her that makes everyone feel comfortable, respected, and appreciated.

Gail earned an Associates in Applied Science degree in Office Administration and Medical Office Assistant degree from the Minnesota School of Business.  She has over 22 years experience working in the office setting.  Prior to accepting the position as Housing Manager at *Grace Homes in July 2018 Gail was the Operations Manager at the Matrix Home Health Care Specialists corporate office managing day to day operations including client intake and management, maintaining and auditing clinical records, maintaining and auditing policies and procedures, part-time staffing, creating and maintaining forms, billing, accounts receivable, and marketing.  In her new position, she is still doing much of the same with managing resident intake and admissions, house tours, resident records, staffing, and billing.

 

 

HOW DID YOU FIND MATRIX?

GH: Job placement program through college.

 

WHAT GETS YOU OUT OF BED IN THE MORNING?

GH: Coffee!!

 

WHAT IS THE MOST RECENT APP YOU DOWNLOADED AND WHY?

GH: Messenger – the facebook app.  I did not have it downloaded yet on my new phone and someone sent me something so I had to download the app to open it.  Nothing exciting, however, the video that was shared was of two elderly women dancing to ‘Watch Me’ (whip/nae nae)… worth the download!

 

WHAT IS SOMETHING FEW PEOPLE KNOW ABOUT YOU?

GH: I’m going to be a grandma!

 

WHO INSPIRES YOU?

GH: Depends on the day – honestly, lots of people.  My children definitely – they inspire me to be a better parent and a better person.

 

WHAT IS YOUR GREATEST FEAR?

GH: Being alone.  Okay… and spiders, centipedes, and generally all creepy – crawly things.

 

WHAT IS SOMETHING YOU LEARNED LAST WEEK?

GH: I was reminded that things are not always what they seem and never judge a book by it’s cover.

 

WHAT THREE WORDS WOULD YOU USE TO DESCRIBE MATRIX?

GH: Compassionate, Experienced, Professional

 

WHAT ADVICE WOULD YOU GIVE  YOUR 13-YEAR-OLD SELF?

GH: Slow down – you don’t have to grow up so fast!

 

WHAT IS SUCCESS TO YOU?

GH: Being able to find the perfect balance in life – still working on it and I will let you know when I find it.

 

AT WHAT AGE DID YOU BECOME AN ADULT?

GH: Hmmm, interesting question… 20 maybe?

 

WHAT DO YOU LIKE MOST ABOUT MATRIX?

GH: After 22 years with Matrix, there have been many things through the years that have kept me here- it is a company that has evolved and grown with the times, adapted and overcame.  One thing has not changed is the passion to provide the best care we possibly can and be a company that people want to work for.

 

IF YOU HAD TO EAT ONE MEAL FOR THE REST OF YOUR LIFE EVERYDAY WHAT WOULD IT BE?

GH: Oh my … just one… I can’t do it!  Does salad, steak, crab legs, spaghetti, lasagna, and cheesecake count as one meal?

 

WHAT IS YOUR MOTTO OR PERSONAL MANTRA?

GH: Finding Balance 🙂

 

WHAT IS AN ABILITY YOU WISH YOU HAD?

GH: Go back in time.

 

YOU ARE THE HAPPIEST WHEN

GH: Spending time with the people I love.

 

WHAT ARE YOUR HOPES FOR THE SENIOR CARE INDUSTRY?

GH: I hope more people find passion in caring for the elderly – it is such an important job!

 

IF YOU COULD MEET ANYONE, LIVING OR DEAD, WHO WOULD IT BE AND WHY?

GH: I can’t think of any one person… I can think of lots of people that would be interesting to meet but no one person in particular.  I know my daughter would really like to meet Tyler and Josh with Twenty One Pilots – so I would want to meet them so she could meet them….(you’re welcome Maddie!)

 

WHAT WAS THE LAST EXPERIENCE THAT HAS MADE YOU A STRONGER PERSON?

GH: Losing a beloved family member has taken tremendous strength and resiliency.

 

That is our second edition of “Stuck in the elevator.”  Next month we will have the Q&A with our RN Keeley Nanry.  Thanks for reading and if you are thinking you might want to be a part of this team check out the details below?

 

To learn more about joining our team and providing compassionate care services:

 

 

  • Apply by submitting an application via fax:  952-525-0506 Attn: HR Manager

 

 

 

Please direct any specific inquiries to Elizabeth, our HR Manager,  by calling 952-525-0505

 

 

“We’re there for you”

Matrix Home Health Care Specialists & Grace Homes

What is Person-Centered Care and How To Distinguish It

I think it was my 2nd staff meeting, during the section where we are getting updates on each client ’s care and their well-being I heard someone say person-centered care. I perked up because I wasn’t sure what they were talking about but I could tell that I was going to like it. I asked them to back up and explain to me what person-centered care meant. After they explained that person-centered care is at the center of all that we do at Matrix and is the core of every resident plan of care. Person-centered care means, everything we do for the client is based upon THEIR specific needs, desires and is what best fits them, not us.

 

Core Characteristics of Person-Centered Care are:

  • Resecting and Valuing the individual as a full member of society
  • Providing individualized emotional and physical spaces for care that are in tune with people’s changing needs
  • Understanding the perspective of the person in all care and activities
  • Providing supportive opportunities for social engagement to help people live their life and experience well-being.

 

Going over this material brought a quote to mind, so I looked it up and found out who said it. I think it describes the essence of person-centered care.

 

“A good physician treats the disease; a great physician treats the patient who has the disease.” – Sir William Osler

 

It is more than knowing how to care for someone who has a specific illness. Understanding the person and the context of their illness. It is taking into consideration the whole story. Each and every one of us is more than a specific illness or disease and what is right for one of us may not be what is right for the other. Understanding this is person-centered care.

Person-Centered Care Language

When speaking to our clients or residents caregivers need to be mindful of the terms used not to be dehumanizing. Here are some examples:

 

 

Here is a chart that makes it easy to discern what type of care you or your loved one is receiving.

 

 

Is person-centered care the norm?

The answer no but on a more positive note, it is becoming more available. Even though the term is relatively new in the industry, it embodies a way of thinking and a value system that is as old as humanity, even if it is not the most common practice. It is simply about doing things with people and not to them.

We here at Matrix/grace homes are dedicated to creating environments that become places where elders can continue to live and, most importantly, make their own choices and have control over their daily lives. This kind of care not only enhances the quality of lives of our residents or clients but also for our staff. It promotes a more intimate, empathetic approach that overall increases a sense of community and spirit of love for everyone involved.

 

To learn more about joining our team and providing compassionate care services:

 

  • Visit the employment page of our website www.matrixhomehealthmn.com
  • Apply by submitting an application via fax: 952-525-0506 Attn: HR Manage
  • via email: eengeldinger@matrixhomehealthmn.com
  • use this link http://bit.ly/work4matrix
  • Please direct any specific inquiries to Elizabeth, our HR Manager, by calling 952-525-0505

 

“We’re There For You.”

MATRIX HOME HEALTH CARE SPECIALISTS + GRACE HOMES

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Grace Homes Hires Its Own Culinary Director To Make Mealtimes Great For Seniors

It can be a struggle to find ways to appeal to senior taste buds. Both age and medical conditions can impact their appetites. Many older adults also have special nutritional needs. Grace Homes has solved this challenge by hiring former Houlihan’s restaurant executive kitchen manager Lori Hossli to oversee the planning and preparation of meals at its Hopkins residential care homes.

Hossli is a native Minnesotan who holds a certificate in culinary arts from Le Cordon Bleu. She is well known in the Minneapolis area food world for her 15-year association with popular local eateries such as Kincaids and Houlihan’s.

Hossli’s new position is not the first time she’s worked closely with senior citizens. “After attending college at Winona State University, I joined AmeriCorps Southern Minnesota,” she said. “I had my first true experience working with the elderly affected by Alzheimer’s. I also joined the activity staff at St. Anne’s Hospice and had the opportunity to interact, sing, bake, do crafts, play games, and dance with residents.”

Stepping into the position as culinary director for the residents at Grace Homes makes excellent use of Hossli’s culinary skills and her desire to make a difference in the lives of the elderly. Her extensive experience in meal planning and training will help Grace Homes residents work through the challenges associated with age and eating healthy.

“Food often tastes different for seniors than it does for you and me,” Hossli explains. “Our sense of taste and smell can change with age, and the side effects from medications can alter our senses. There are plenty of ways to make food both healthy and delicious for seniors. That’s what’s on the menu for the residents at Grace Homes.”

Hossli will work out of the Oak Ridge location and will oversee meal planning and preparation for the Hopkins senior residential care locations. The Oak Ridge location is an eight-bedroom home located in a private residential neighborhood in Hopkins. Grace Homes also has a five-bedroom residential home located just next door. Grace Homes recently added a third location, which is the five-bedroom Walnut Lodge located in Burnsville.

About Grace Homes: Grace Homes currently owns and operates three senior residential care homes. Each is located in private neighborhood settings. Grace Homes’ elevated level of staffing allows for the accommodation of residents with Parkinson’s, COPD, heart disease, Alzheimer’s, cognitive challenges or dementia, chronic healthcare challenges, and persons with disabilities including those who require a two-person transfer or mechanical lift. Grace Homes focuses on providing a safe, familiar, and stimulating family home environment for residents living with memory loss and cognitive decline.

Why Preparing For A Hospital Discharge Is Key To Ongoing Recovery

Sure, it’s a reason to celebrate when you get the news that you’re being discharged from the hospital. But, there are important steps seniors should take if they want to stay out and get better. A recent Medicare survey shows that 18% of patients over the age of 65 discharged from a hospital are readmitted within the next 30 days. 

Preparing for a successful hospital discharge can reduce the possibility of this, and much of it can happen before even leaving the hospital. Here’s what you need to know.

What a Discharge Means

We tend to think of this as an end state, but really, it’s more of a continuation. When you’re discharged from the hospital, it simply means that your doctor has determined that you’ve recovered enough to no longer need hospital-level care. It does not mean that you are fully recovered.

In many cases—especially with older adults—it means you may still need extra or specialized care. You may need this for weeks or even months to come.

Participating in the Hospital Discharge

Your physician and a hospital discharge nurse determine when you can leave the hospital. It’s not an accusation, but rather an observation. These professionals are extremely busy. It’s not that they are unwilling to spend enough time with you to make sure you understand everything you need to know about post-hospital recovery. They often assume that you are aware of what’s necessary.

This is why it’s important for both caretakers and senior patients themselves to be advocates in the process. Make sure you have all the necessary information you need—and that all of your concerns have been answered—before you leave the hospital.

To help you with this Medicare has created an extremely helpful hospital discharge checklist. Download it here. This checklist is an important tool because it provides you with the key questions to ask about follow-up care, medication, equipment and supplies, and even problems to watch for. These are all questions you must have satisfactory answers for before a senior patient leaves the hospital.

And, you really do want to get this information prior to discharge. It can be much more difficult to get helpful answers afterwards.

The discharge checklist helps both caregivers and senior patients understand what’s necessary for a successful recovery. It’s a partnership between caregiver and patient. Think of it as a handoff. The medical professionals at the hospital have started the process that gets you back to wellness. Now, it’s your turn to keep the process going.

What Hearing Loss And Dementia Have In Common

Many symptoms of hearing loss in seniors—such as disinterest, personality changes, and general confusion—are also the same symptoms of dementia. For this reason, it’s important to get professional medical attention so the proper issue is being treated.

After arthritis and heart disease, hearing loss is the third most common physical condition experienced by seniors. A third of all people have hearing loss by the age of 65. Statistics show that only one in five seniors who could benefit from hearing treatment seek help. Many put it off until it becomes a constant obstacle to communication—and this hesitation can increase their risk of dementia.

A Connection to Serious Health Conditions

More studies must be done, but most medical experts agree that there is a connection between hearing loss and its impact on dementia or cognitive decline.

One part of this theory is that if the brain is constantly trying to interpret sounds that are difficult to hear, it spends less time and energy on things like memory and thinking. Cognitive load is decreased. Hearing loss may also contribute to faster rates of decline of the parts of the brain that process sound. These are the same areas of the brain that help with memory and the senses. Finally, people with profound hearing loss often withdraw from social activities. Studies show that decreased social engagement can contribute to cognitive decline.

Solutions

First and foremost, it’s crucial to have a medical professional determine if the cause of behavioral changes is because of the onset of dementia or Alzheimer’s disease, or as a result of hearing loss. If it’s because of hearing loss, it’s time to remedy the situation.

Be prepared. Hearing aids are expensive, and they may not even be affordable for seniors who are on a fixed budget. Medicare will not cover hearing examinations or hearing aids. While they can make an amazing difference, hearing aids can cost as much $2,500 for each ear—or even more.

There are alternatives to hearing aids, and they may be a better solution. These alternatives are called personal sound amplification products. They’re less expensive because unlike hearing aids, they are not regulated by the FDA.

So, while they are not required to meet specific technical or performance standards, it doesn’t mean they can’t be just as effective. It only means that you’ll have to be more careful by doing deeper research into the quality of the device you purchase. The cost savings is well worth the time spent.

Don’t let hearing problems rob a senior you care for of their quality of life. There are relatively inexpensive options to hearing aids, and even these may help to ward off the conditions that may lead to cognitive decline.

Embarrassing, Uncontrollable, But Common: A Side Effect From Stroke That Leaves You Laughing Or Crying

Mention stroke and you might think of physical side effects like paralysis or muscle weakness. Or there are cognitive issues that make it difficult to speak. There are other side effects—cognitive in particular—that are possible, too.

A common cognitive post-stroke side effect is called pseudobulbar affect, or PBA for short. It’s a brain disorder that causes uncontrollable crying or laughing. These unintended emotional outbursts can be extremely embarrassing for everyone involved. Here’s what you should know.

Totally Unintentional

Often people who observe stroke victims with PBA think that there’s some exaggeration going on. The responses seem inappropriate. One thing’s for sure: the response does not represent this person’s true feelings.

Unfortunately, someone with PBA might cry when hearing good news. Or they may suddenly burst into a sobbing fit while they are laughing. Something only mildly sad can cause them to become hysterical.

Even more alarming, someone with PBA can have these spontaneous emotional outbursts without any trigger at all. And perhaps most troubling of all is that these episodes can happen up to 100 or so times daily.

Not Well Known

The unpredictable nature of PBA can be embarrassing for those who have the condition, as well as those who care for them. Many older adults experiencing PBA simply become unwilling to be around other people.

Although more than half of all stroke survivors report having PBA symptoms, less than 20% of them know the cause. In most cases, they’ve never even heard of the condition. Life for them becomes frustrating and sometimes devastating because they have no idea why this behavior is happening to them.

What Causes BPA?

The condition occurs when a stroke damages areas of the brain controlling how emotion is expressed. The damage short circuits brain signals, causing involuntary episodes of laughing or crying. And, since it’s a short signal, the laughing or crying is usually highly exaggerated.

Although stroke is the likely cause of PBA, it’s also a side effect caused by other neurological disorders—including dementia, and Parkinson’s disease.

PBA causes uncontrollable crying, so it’s often mistaken for depression—and this is a condition that many seniors experience. As a result, PBA might be misdiagnosed. Both PBA and depression are conditions that can last for extended periods of time, so it’s important to make sure a correct diagnosis is determined.

There are specific medications to treat PBA, but a medical professional also may prescribe an anti-depressant. Both can help to suppress the involuntary emotional outbursts, but it may not be possible to stop them completely.